Support
OME-RESA REMOTE SUPPORT
Emergencies before/after hours (7:30 am-4:00 pm) or the weekend's
Call 740-283-2050 and dial one of the emergency extensions:
Technical Emergency = Ext. 118
Application Emergency = Ext. 218
Normal support issues (non-emergency) - through the OME-RESA helpdesk via one of two methods:
- Online Support Request
- Emailing one of the support addresses below to create a helpdesk ticket:
| Administrative Services Support | adminhelp@omeresa.net |
| Cooperative Services Support | coop@omeresa.net |
| Data Integration Services Support | dataintegration@omeresa.net |
| EMIS Services Support | estaff@omeresa.net |
| Employee Kiosk Support | hrkiosk@omeresa.net |
| Fiscal (Classic) Support | fstaff@omeresa.net |
| Fiscal (Redesign) Support | fstaffr@omeresa.net |
| Gradebook Support | pbstaff@omeresa.net |
| INFOhio Support | sirsi@omeresa.net |
| Security Support | security@omeresa.net |
| SpecialService and SameGoal Support | spstaff@omeresa.net |
| StudentInformation Support | daslstaff@omeresa.net |
| Technical Support | techstaff@omeresa.net |
Emergencies or if the issue is complex and needs to be explained over the phone during normal business hours (7:30 am-4:00 pm)
Call (740) 283-2050 and dial one of the department extensions:
| Administrative Assistant and Billing Services | Ext.122 |
| Cooperative or E-Rate Services | Ext. 8 |
| Executive Director or Assistant Director Office | Ext. 3 |
| Fiscal Services | Ext. 7 |
| INFOhio Services | Ext. 9 |
| Security Services | Ext. 0 |
| Student Services | Ext. 6 |
| Technical Services | Ext. 5 |
Did you know that OME-RESA has Online Support Documentation? Visit the Knowledge Books!
(Must be on the OME-RESA Network to Access)
Knowledge Books