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Position Opening - Student Software Support Liaison

Date Posted: June 16, 2025
Application Deadline: June 30, 2025
Email Resumes to: careers@omeresa.net

Department: Student Services
Location: Steubenville, Ohio
Job Type: Full-time (Non-exempt)

About OME-RESA

OME-RESA is a leading Information Technology Center in the State of Ohio. We are committed to providing innovative solutions and comprehensive support to school districts across Southeast Ohio. Our mission is to empower educators and enhance student learning experiences through the effective use of technology.

Job Description:

Overview

The Student Software Support Liaison is responsible for providing direct assistance to OME-RESA customers regarding ProgressBook Suite and Samegoal products. This includes troubleshooting routine issues and escalating complex problems to State Support or the software vendor for resolution.

Responsibilities

  • Assist the Student Software Support Coordinator and the Executive Director in the operation of the OME-RESA student services department
  • Assists in training, guiding, and assisting user personnel in the operation of new or modified computer software and hardware
  • Monitor assigned service operations and help resolve problems
  • Performs routine error logging and reporting
  • Protects files and outputs against loss
  • Prepares documentation for users
  • Provide training and guidance to staff according to their needs and duties
  • Accept responsibility for decisions and serve as a positive role model
  • Attain expertise in applications for which given primary responsibility
  • Develop services/reports using available tools
  • Provide training opportunities and communicate with user entities to ensure that OME-RESA services are fully and successfully utilized
  • Maintain open communication and a cooperative relationship with related external agencies and organizations
  • Interact with user entities and state teams to ensure that their vision and goals interface appropriately with the environment of OME-RESA
  • Investigate, implement, and support new technologies
  • Meet internal and external Continuing Education Unit (CEU)/staff development requirements  to remain current with advances in information technology and organizational administration
  • Set a professional image for the OME-RESA through the use of interpersonal skills, including but not limited to: courteous manners, a positive attitude, and a cooperative demeanor
  • Organize tasks and manage time effectively
  • Maintain the confidentiality of privileged information
  • Maintain an acceptable attendance record and be punctual
  • Uphold board policies and follow administrative procedures
  • Develop and implement procedures and utilities that ensure adequate and secure data processing operations
  • Maintain proper control by planning, organizing, and coordinating all activities pertinent to proper operation of the Student Services departments
  • Facilitate planning and communication within and among OME-RESA staff, keeping them informed of the projects and services of the department, and seeking their input as to the ever-changing needs of the department
  • Maintain a positive and cordial relationship with OME-RESA staff, owner-customers, and the general public
  • Exercise a leadership role in the improvement of services provided
  • Identify opportunities for growth and expansion of OME-RESA services
  • Employ independent judgment, initiative, and decision-making skills
  • Use hardware and software tools to perform needed tasks
  • Perform other specific job-related duties as directed by the Student Software Support Coordinator and Executive Director

Qualifications

  • Minimum of an Associate’s Degree or High School Diploma with appropriate experience in an area deemed appropriate by the OME-RESA Board of Directors
  • Previous technical support or customer support experience desired
  • Previous student information system experience desired
  • Experience using Microsoft Operating Systems and productivity applications is desired
  • Demonstrated ability to manage multiple tasks and priorities
  • Excellent oral and written communications skills
  • Excellent interpersonal communications and human relations skills
  • Demonstrated ability to use technology to communicate
  • A high level of professional integrity
  • Strong analytical and organizational skills
  • Documented evidence of a clear criminal record

Benefits

OME-RESA offers competitive compensation and benefits, including health insurance, retirement plan, professional development opportunities, and generous leave policies.