Before you click the link below, you should call OME-RESA and get the person who will be helping you on the phone, just to be sure they are at their desk and ready to accept your request to take control of your computer.
PLEASE DO NOT INITIATE A REQUEST WITHOUT FIRST CONTACTING OME-RESA
CLICK HERE FOR REMOTE SUPPORT
If you need help with any of OME-RESA's services, you can allow a member of
OME-RESA's staff to take remote control of your computer to assist you. The link above opens a small application that allows OME-RESA's support staff to control your computer and see the same screen you are seeing. You can save this application to your computer to run whenever you want, or you can choose to run the program immediately without saving it.
NOTE: YOU DO NOT NEED TO INSTALL ANY SOFTWARE ON YOUR COMPUTER TO MAKE THIS WORK.