How do I change the reading pane from
the right-hand side to the bottom, like
Outlook Express used to look?
Click the icon
for the Reading Pane (indicated by the red arrow), and choose
"Bottom" This will make your screen look more like Outlook Express
looks. This change needs to be done once on each folder you have,
but after you do it once, it stays that way until you change it
again.
BEFORE
AFTER
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How do I change the message list to
show on one line, not two?
Click the text in
parenthesis next to the folder name at the top of your screen (area
in the red circle in the image below). Change this from "Two-Line"
to "Messages" to get the look of Outlook Express. There are other
options here to choose from as well.
BEFORE
AFTER
CHANGING BOTH READING PANE TO "BOTTOM" AND
VIEW TO "MESSAGES" GIVES THE SAME LOOK THAT
OUTLOOK EXPRESS HAS BY DEFAULT
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Why does OWA look different on
different browsers?
Because Exchange and OWA
are Microsoft products, they integrate better with Internet Explorer
version 6.0 and higher. More functionality is available to make
Outlook Web Access look and act like the traditional Outlook client
software.
Other browsers, such as Netscape Navigator
and Mozilla Firefox, do not support these features, so the screen
will appear somewhat different in those browsers. The basic
functionality is all still there (Create, Read, Reply, Forward,
Calendars, etc) it just looks different on-screen.
Also, because this product is web-based,
it's appearance can be affected by custom choices you have made in
your browser (font size, color, etc).
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How can I enable and manage Junk-Mail
filtering?
OME-RESA filters incoming
e-mail for viruses and spam at a global level. However, there is
always some that makes it through. OWA gives you the power to
control your own spam settings for these messages.
Click the Options button in the lower left
of your browser:
There will be an option to
"Filter Junk E-mail". Make sure this is checked.
Also make sure you click the "Save and Close"
option at the top of the Options list to make this take effect.
There is always the possibility that
messages you don't want filtered could end up in your Junk Mail
folder. You should check your Junk Mail folder regularly, and
exempt people from being filtered.
You can edit a list of who is allowed to
send to you by clicking the "Manage Junk E-mail Lists" button, and
editing the safe senders list. In this example below, I have added
rules that allow ENTIRE e-mail domains. So adding @omeresa.net
and @omalp1.omeresa.net would keep ALL mail from OME-RESA users
from accidentally being filtered (I highly recommend adding this
rule to your own junk-mail filtering). You can also add individual
addresses as well, such as the
someone@example.com in the list
below.
You can even go
so far as to treat ALL messages as junk UNLESS they are in the safe
senders list. Over time, you can build a list of the people you talk
with the most, and all other mail goes to Junk.
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Is there any way to recover deleted
e-mail messages?
OWA automatically moves all
deleted messages to your "Deleted Items" folder. You can recover
the messages from there, if you have not already cleaned out your
Deleted Items folder.
OWA offers another level of recovery, even
IF you have emptied your Deleted Items folder.
Click the Options button in the lower left,
then scroll all the way to the bottom of
the options. There is a section labeled "Recover Deleted Items".
Click the "View Items" button to see all of the items you have
deleted from the past week. Highlight the items you want to
recover and click the "Recover" button at the top. This will move
the items back into your Deleted Items folder, and from there you
can move them to another folder if you want.
Only a weeks worth of messages can be
recovered in this manner. After a week, the messages are permanently
deleted.
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Messages Disappear after I Read Them
If messages appear to be
disappearing from your Inbox or other folders after you read them,
make sure you are not filtering the view of your messages in that
folder. You change how and what messages are displayed by changing
the option circled in red below:
If you have chosen "Unread Messages",
messages will appear to disappear after you read them, since you
have told OWA that you only want to see unread messages. Change
this to "Messages" and you will see them all.
You have the following choices. You can
choose different choices for each folder. Once you choose a view, it
will stay that way until you change it again.
| Messages |
Shows all messages in the folder, using a
single line per message. |
| Unread Messages |
Shows only unread messages in the folder,
using a single line per message. |
| Two-Line View (the default) |
Shows the From address on one line and the
Subject on the next. |
| By Sender |
Groups messages by the "From" address, and
collapses all message down to one line for each
"From" address. Clicking the plus sign (+) next to a
sender's name will expand out the
messages from that sender only. |
| By Subject |
Same as "By Sender" above only sorted by
subject lines. |
| By Conversation Topic |
Groups messages by "conversation", meaning
it arranges them based on the original message
and all replies to it, in an indented format. Essentially
the same thing as a "By Subject"
search, since most conversations keep the subject line the
same. |
| Unread by Conversation Topic |
Same as above, but UNREAD messages only. |
| Sent To |
Simply displays the "To" line of your
messages instead of the "From" line. |
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Again, if you have questions that are
not answered here, please e-mail them to us at
sandy@omeresa.net or
angie@omeresa.net
Thanks.
